Thursday, October 15, 2009

What is a Google Authorised Consultant?

Google provide Google Analytics and Google Website Optimiser for free. It makes sense for them to do that, because these two applications make websites better for users, which makes advertising through AdWords more valuable, which makes Google money.

However, it doesn't make sense for them to provide in-depth support for these applications. To do it right, they'd have to engage deeply with each client, understand their business's specific needs and challenges, and maintain a relationship with each client over time - and all this over dozens of countries and time zones.

Instead, what Google do is to certify and authorise private companies all over the world to provide support for these products on their behalf. As well as enabling all the aspects of support described above, this allows there to be specialists in different industries and types of website, and support companies of all different sizes, so that users of Google Analytics and Google Website Optimiser can find the right fit for their business.

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